Personnel

Having people with the right qualifications in the right roles is a practical and regulatory necessity, but that is not what is important to our clients.  We need people with the right values.  We are 100% client centred.  Here are the values that we think are important:

Respect and compassion – we treat people as we would like to be treated ourselves. 

We uphold their dignity, respect their limitations and do our best to fulfil their wishes.

Honest – we are transparent in everything we do.  We own up to our failings and build our relationships on trust.  We are honest with each other, calling out what we could improve and working collaboratively to fix it.

Caring – we strive to be better every day, not only in the care and support we deliver, but the care and support we have for all of our team members too. Living life with dignity and fulfilment is the foundation for all that encompasses our human behaviour.

Service Excellence – Our clients rely on us to arrive on time and deliver a service efficiently and professionally.  That is just what we do.  We take complaints, even minor niggles, seriously and do our upmost to do it right first time, but if we fail, we fix it. We are continuously seeking to improve by, for example, ensuring our people have access to ongoing professional and personal development opportunities.